What do I do if my items arrives damaged?Updated 2 months ago

We're sorry to hear your item arrived damaged! Please follow these steps so we can resolve the issue as quickly as possible:

1. Take clear photos of the damaged item, including the packaging it arrived in.

2. Contact our Customer Service team within 30 days of receiving your order. You can reach us by email, phone, or chat.

3. Include your order number and a brief description of the issue in your message. Order number usually starts with #

Once we receive your information, we'll review it and work with you to offer a replacement, refund, or alternative solution. Your satisfaction is important to us, and we're here to help!